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    Privacy Policy

    Pro Clean Lakeland ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website or use our services.

    Information We Collect

    We collect information you voluntarily provide when using our website, including:

    • Contact Information: Name, phone number, email address, and physical address when you submit a quote request or contact form
    • Service Details: Information about your property and cleaning needs to provide accurate quotes
    • Communications: Messages, questions, or feedback you send us

    How We Use Your Information

    We use the information we collect to:

    • Respond to your inquiries and provide quotes
    • Schedule and deliver cleaning services
    • Communicate with you about your service requests
    • Send appointment reminders and service updates
    • Improve our website and services

    We do not sell, rent, or share your personal information with third parties for their marketing purposes.

    Analytics and Tracking

    Our website may use analytics tools to understand how visitors use our site. These tools may collect information such as your IP address, browser type, pages visited, and time spent on pages. This data helps us improve our website experience. Analytics data is aggregated and does not personally identify you.

    Cookies

    Our website may use cookies—small text files stored on your device—to improve your browsing experience. Cookies help us remember your preferences and understand how you use our site. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

    Third-Party Services

    We may use third-party services to operate our website and business, including:

    • Website Hosting: To store and serve our website
    • Form Processing: To securely receive and store quote requests
    • Maps: To display our service area (e.g., Google Maps)
    • Reviews: To display customer reviews (e.g., Google Reviews)

    These services have their own privacy policies. We encourage you to review them.

    Data Retention

    We retain your personal information only as long as necessary to provide our services and fulfill the purposes described in this policy. Lead and customer information is retained for business records and to provide ongoing service. You may request deletion of your data at any time (see below).

    Data Security

    We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

    Your Rights

    You have the right to:

    • Request access to the personal information we have about you
    • Request correction of inaccurate information
    • Request deletion of your personal information
    • Opt out of marketing communications

    To exercise any of these rights, please contact us using the information below.

    Contact Us

    If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

    Changes to This Policy

    We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

    Last Updated: January 2025